F&Q
Effective Date: 2026
This FAQ page answers common questions about orders, shipping, payment, returns, refunds, and product services for yanzhoukj.com, operated by Wuhan Yanzhou Information Technology Co., Ltd.. If you cannot find an answer here, feel free to contact our support team.
1. Order & Payment Questions
Q1: How can I place an order on your website?
You can browse our products or services on yanzhoukj.com, add items to your cart, fill in your shipping and contact information, and complete payment through our supported payment channels. Once your order is confirmed, you will receive a confirmation email with your order details.
Q2: Is my payment information secure?
Yes. We adopt standard encryption technology for all payment transactions. We will not store your complete payment card information or disclose your payment data to any unauthorized third parties. All payment processes comply with international security standards.
Q3: Can I modify or change my order after payment?
You can contact us to modify your order information before shipment, including address adjustment, item replacement, or quantity change. Once the order has been shipped, no order modification is supported.
Q4: Why was my payment failed?
Payment failure may be caused by network errors, bank limit restrictions, invalid card information, or regional payment restrictions. You can try again or contact your payment provider for help. If the problem persists, please contact our support team.
2. Shipping & Delivery Questions
Q1: How long is the shipping and delivery time?
Standard shipping time varies by destination. Generally, the order will be processed and shipped within 1–3 business days. International delivery usually takes 7–20 business days, depending on customs clearance and local logistics efficiency.
Q2: Can I track my order shipment?
Yes. After your order is shipped, we will send you a tracking number and logistics link via email. You can check the real-time shipping status online at any time.
Q3: Do you ship internationally?
Yes, we support global shipping services to most countries and regions. Additional international shipping fees and customs duties may apply according to local regulations.
Q4: What should I do if my package is delayed or lost?
If your package is significantly delayed or shows abnormal logistics information, please contact us immediately. We will check the logistics status for you, assist in tracking the package, and provide corresponding solutions for lost packages in accordance with shipping rules.
3. Return & Refund Questions
Q1: Am I eligible for a return or refund?
You can apply for a return or refund within 30 calendar days after receiving your order. The product must be unused, unmodified, and kept in original packaging. Customized products, personalized items, and fully provided digital services are non-refundable except for quality problems caused by our side.
Q2: Who will bear the return shipping fee?
If the return is caused by our mistakes such as defective products, wrong delivery or missing accessories, we will cover the return shipping fee. If you voluntarily return the product without quality issues, you need to bear all return shipping costs, and the original shipping fee is non-refundable.
Q3: How long will I receive my refund?
After we receive, inspect and confirm your returned items meet the return standards, the refund will be returned to your original payment account within 7–10 business days. The final arrival time depends on the processing cycle of your bank or payment platform.
Q4: Can I cancel my order?
You can cancel your unshipped order for a full refund. Once the order is shipped, cancellation is not supported, and you need to apply for a return after receiving the package.
4. Product & Service Questions
Q1: Do you provide customized services?
Yes, we support personalized and customized product and technical service solutions according to customer demands. You can contact our support team to put forward your customization requirements, and we will provide you with a quotation and solution plan.
Q2: What should I do if the product I received is defective or damaged?
Please take clear photos or videos of the defective or damaged product, and contact us within 7 days after delivery. After our verification, we will provide free replacement, full refund or partial refund services for you.
Q3: Can I exchange my purchased product?
We support product exchange for eligible returned items. The exchange service is subject to product stock availability. If the target product is out of stock, we will provide a full refund for you.
5. Account & Privacy Questions
Q1: Will you disclose my personal information?
We strictly protect user personal privacy. We will never sell, trade or lease your personal information to third parties for commercial purposes without your explicit consent. Your data will only be used for order processing, service delivery and platform operation, in compliance with our Privacy Policy.
Q2: How to modify my personal information?
You can log in to your account on our website to edit and update your personal information, shipping address and contact information in real time.
6. Contact & Support
Q: How can I contact customer service for help?
If you have any questions, doubts or suggestions, please feel free to contact our support team:
Email: support@yanzhoukj.com
Company Address: Room 1, 10th Floor, Building 7, Phase 1, Oceanwide International SOHO City, Central Business District, Jianghan District, Wuhan City, Hubei Province, China
7. Policy Update
We reserve the right to update this FAQ content irregularly to adapt to business adjustments and policy updates. All revised terms will take effect once posted on the website. Your continued use of our website services means you agree to the updated rules.
