AIR SHIPPING INFO
*Orders Cutoff Time: Eastern Standard Time 6:00 PM every day.
*Handling Time: 1 - 3 days, fulfilled: Monday to Friday
All dolls, clothes, and backpacks require 1-3 business days to be processed, therefore orders will be dispatched from our warehouse within 3 business days of receipt.
*Transit time: 10 - 15 days to the US, Air Shipping, Shipped: Monday to Sunday
To ensure not exceed the estimated date of delivery, we offer Standard Air Shipping Services on any eligible items, instead of sea transportation. Besides, there's an additional option for you to pay fees for Express Couriers Services(DHL, UPS, FedEx), which would be half-time faster than standard air shipping.
|
Regions |
Standard Air Shipping |
Express Courier |
|
United States |
7 — 12 days |
5 — 9 days |
|
Canada |
7 — 12 days |
5 — 9 days |
|
United Kingdom |
5 — 9 days |
3 — 7 days |
|
Australia |
9 — 15 days |
5 — 9 days |
|
Europe |
7 — 12 days |
5 — 9 days |
|
Rest of World |
15 — 25 days |
7 — 12 days |
*All transit times exclude clearance/customs delays.
PROMOTION - Free Shipping over $69.00 USD.
Please refer to the following chart to understand the specific shipping rates.
ORDER TRACKING
FOREIGN TRANSACTION FEES
We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
SHIPPING DAMAGE CLAIMS
*Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products.
