REFUND / RETURN POLICY
Effective Date: 2026
This Return and Refund Policy applies to all services and products purchased on the website yanzhoukj.com, operated by Wuhan Yanzhou Information Technology Co., Ltd. (“we”, “us”, “our”). By placing an order and using our website services, you agree to the terms listed below.
1. General Return & Refund Eligibility
Customers may apply for a return or refund within 30 calendar days from the date of receiving the order. To qualify for a return:
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All physical products must be unused, unmodified, and in original packaging with all accessories intact.
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The application must be submitted within the valid return period.
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Orders damaged by personal misuse, improper storage, or artificial damage are not eligible for free returns or refunds.
Customized products, personalized items, and digital services are non-refundable after production or service confirmation, unless there are quality problems caused by our side.
2. Non-Refundable Situations
The following situations do not support return, exchange, or refund:
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Request submitted after the 30-day return window.
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Products that have been used, worn, altered, or damaged by the customer.
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Lost or damaged original packaging, accessories, or tags.
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Custom-made, personalized, special-order products.
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Digital products, technical services, and online consulting services that have been partially or fully provided.
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Final sale or clearance items.
3. Damaged, Defective or Wrong Items
If you receive defective, damaged, incorrect, or missing items, please contact us within 7 days of delivery and provide clear photos or videos as evidence.
After verification, we will provide the following solutions at no cost to you:
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Full refund
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Free replacement
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Partial refund negotiation
We will bear the return shipping fee for quality problems or our delivery errors.
4. Order Cancellation Policy
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Before shipment: You may cancel your order for a full refund.
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After shipment: Orders cannot be cancelled directly. You need to receive the package and apply for a return in accordance with our return rules.
5. Return Shipping Fee Rules
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Our fault (defective, wrong item, missing parts): We cover return shipping fees.
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Customer’s voluntary return (no quality issue): The customer is responsible for all return shipping costs. The original shipping fee is non-refundable.
6. Refund Processing Time
After we receive and inspect your returned goods and confirm compliance:
Your refund will be processed to your original payment method within 7–10 business days. Please note that banks and third-party payment platforms may require additional processing time, which is beyond our control.
7. Exchange Policy
We support product exchanges for eligible items. Exchanges are subject to stock availability. If the replacement item is out of stock, we will offer you a full refund instead.
8. Contact Information for Returns & Refunds
For any return, refund, exchange, or order inquiry, please contact our support team:
Email: support@yanzhoukj.com
Company Address: Room 1, 10th Floor, Building 7, Phase 1, Oceanwide International SOHO City, Central Business District, Jianghan District, Wuhan City, Hubei Province, China
9. Policy Updates
We reserve the right to update this Return & Refund Policy at any time. Any changes will take effect immediately after being posted on our website. Your continued use of our website and services constitutes acceptance of the updated policy.
